To initiate a return, please email us at customercare@marcopanconesi.com. Kindly note that returns sent without prior communication will not be accepted.

Once your return is received and inspected, we will issue a refund to the original payment method within 48 hours.

Please contact customercare@marcopanconesi.com within 24 hours of purchase. If your order has not yet shipped, we’ll do our best to accommodate changes.

We produce consciously and in limited quantities to minimize waste. If a product is sold out, you can click the “Notify Me” button on the product page to receive an alert when it becomes available. We also recommend signing up for our newsletter to receive updates on product availability, launches, and more.

Yes. You may book a private appointment here. Visits include the opportunity to try on jewelry and meet with a member of our team to receive styling advice.

Yes. If your order is a gift, you’ll have the option to include a handwritten personal note at checkout.

Yes. All orders are carefully packaged and shipped from our Paris studio.

We ship within the EU via UPS, and internationally via DHL. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.

Orders are typically processed and shipped within 1–3 business days of purchase, excluding weekends and holidays.

Once your order has been fulfilled, you will receive an automated email with tracking information.

Estimated delivery times:
– EU: 2–3 business days
– International: 3–4 business days

Please note that delays may occur during holidays or peak periods.

Yes. If you are based in Paris, you may select “Click & Collect” at checkout. You’ll receive an email with pick-up instructions once your order is ready.

All of our pieces are crafted in Italy by a family-owned atelier with deep expertise in jewelry manufacturing. We value artisanal skill, heritage, and precision in every detail.

Crafted by artisans in Arezzo, Tuscany, our jewelry is delicate by nature. To preserve its beauty, avoid contact with water, chemicals, and abrasive surfaces, and store it in its original pouch when not worn.

Yes. For bespoke inquiries, please contact customercare@marcopanconesi.com. We will be happy to discuss your vision and arrange a consultation with our design team.

Please refer to our [Sizing Guide] (insert link). If you need additional assistance, feel free to reach out to customercare@marcopanconesi.com.

Yes. We believe in the longevity of our pieces and support sustainable consumption through repair services. Repairs are complimentary, though customers are responsible for shipping the item to our studio. Please email customercare@marcopanconesi.com for assistance.